These Terms of Service ("Terms") govern your use of Shipyu, a shipment tracking dashboard operated by Shipyu Inc. By using our service, you agree to these Terms.

1. Service Description

Shipyu provides a multi-carrier shipment tracking platform that aggregates tracking information from various carriers including UPS, FedEx, USPS, DHL, and others. Our order tracking software enables businesses and individuals to monitor shipments in one unified dashboard.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

3. Acceptable Use

You agree not to:

Use the service for any unlawful purpose or to track shipments without authorization
Attempt to circumvent usage limits or access restrictions
Interfere with or disrupt the service or servers
Resell or redistribute the service without written consent
Scrape or extract data from our platform for commercial purposes

4. Subscription and Billing

Paid plans are billed monthly or annually. You may cancel at any time; access continues until the end of the billing period. Refunds are provided at our discretion for annual plans within 14 days of purchase.

5. Tracking Number Usage and Locking Policy

Shipyu subscription plans include a defined monthly allowance for tracking numbers processed through the platform. Each tracking number added to the Shipyu system—whether imported from connected storefronts, uploaded manually, or submitted through integrations—counts toward the applicable subscription limit.

To maintain platform integrity and prevent misuse, tracking numbers entered into the system remain editable for a brief adjustment period. Users may modify or remove tracking numbers within fifteen (15) minutes after submission to correct errors or accidental uploads.

After this fifteen-minute adjustment window expires, the tracking number becomes permanently recorded in the system and will count toward the account's monthly tracking allowance, even if the shipment is later deleted, delivered, or otherwise no longer active.

This policy is necessary to prevent attempts to circumvent subscription limits by repeatedly deleting completed or delivered shipments and replacing them with new tracking numbers.

Shipyu reserves the right to monitor usage patterns and enforce reasonable limitations or safeguards if activity suggests abuse of the platform's tracking system.

6. Data Accuracy

Shipyu aggregates tracking data from third-party carriers. We do not guarantee the accuracy, completeness, or timeliness of carrier-provided information. Shipment status is subject to carrier reporting delays.

7. Intellectual Property

All content, features, and functionality of the Shipyu platform are owned by Shipyu Inc. and protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Shipyu shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

We may suspend or terminate your account for violation of these Terms. You may delete your account at any time through dashboard settings or by contacting support.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance. We will notify you of material changes via email.

11. Contact

Questions about these Terms? Contact us at .