Contact Us
Have questions about Shipyu? Whether you need help connecting your inbox for automatic order import, troubleshooting a tracking issue, choosing the right plan, or wiring up our API into your operations stack — our team is here to help. Most support requests receive a response within one business day.
Email Support
For general inquiries, sales questions, billing, or technical support across tracking, integrations, and the developer API.
AI Support Chat
Instant answers about the API, pricing, and integrations — grounded in the live docs. Hands off to email when you need a human.
Sales & partnerships
Evaluating Shipyu for your team, looking at high-volume pricing, or interested in carrier or platform partnerships? Our team will walk you through plans, integrations, and onboarding for operations teams shipping at scale.
Technical & API
Building on our shipping API, debugging webhooks, or integrating tracking into your ops stack? Send a detailed description with request IDs, timestamps, and the expected versus actual behavior so we can investigate quickly.
Press & media
Writing about Shipyu, the multi-carrier tracking space, or modern shipping operations? Reach out for product information, screenshots, brand assets, or a conversation with our team about what we are building.