Frequently Asked Questions

Shipyu is a shipment tracking and shipping operations dashboard that helps businesses monitor outbound shipments to customers and inbound packages arriving to them across multiple carriers.

Shipyu tracks shipments from major carriers including UPS, USPS, FedEx, and DHL. Additional carriers are continuously being added. See Features for more details.

Outbound shipments are packages sent to customers. Inbound shipments are packages arriving to you, such as supplier shipments or inventory purchases.

Yes. Shipyu integrates with storefront platforms like Shopify and Amazon Seller Central to automatically import orders and tracking information. More storefront integrations are being added continuously.

Shipyu monitors shipment statuses and delivery events to help businesses detect delays, delivery problems, and exceptions early.

Yes. Shipyu normalizes tracking data from multiple carriers into one unified dashboard. Try it out on the Track a Package page.

A tracking number is a unique identifier assigned by the carrier that allows you to monitor the shipment's path and status.

Locate it in shipping confirmation emails, merchant order details, or your printed shipping label. See our complete guide for step-by-step instructions.

Tracking information usually appears within 24 hours of label creation. If you see 'Pre-Shipment' status, the label exists but the carrier hasn't received the package yet. Initial scans typically occur within 1-2 business days.

Delays often occur when a package is between scan locations, recently created, or held in customs. Scans may lag 24–48 hours.

Yes. Shipyu detects carriers globally, though international tracking may have longer scan gaps.